Returns & Warranty

Need to Return an Item or Request Warranty Service?

Please contact VKNG Jewelry before sending any item.

Include the following information in your email:

  • your order number;
  • the item or items concerned;
  • whether you are requesting a standard return or warranty service;
  • a brief description of the issue;
  • clear photographs if the item is defective, damaged, or incorrectly manufactured.

After reviewing your request, our customer support team will provide the appropriate return instructions, prepaid return shipping label, and any required customs documentation.

Request a Return or Warranty Service

You can also email us directly at customerservice@vkngjewelry.com.

Please do not send your parcel before receiving return instructions from VKNG Jewelry.

 

We want every customer to be satisfied with their purchase. If you need to return an item or request a warranty service, please follow the instructions below.

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Standard Returns (Change of Mind)

If you wish to return a standard (non-personalized) item, please contact us within the applicable return period before sending your parcel.


Step 1 – Contact Us

Please email our customer support team with:

  • your order number;
  • the item(s) you wish to return;
  • the reason for the return (optional).


Once your request has been approved, VKNG Jewelry will send you:

  • a prepaid return shipping label;
  • return instructions;
  • any required customs documentation (where applicable).

Please use the return label provided by VKNG Jewelry. This helps ensure that your parcel reaches the correct destination and is processed as quickly as possible.


Step 2 – Prepare Your Return

Returned items must:

  • be unused and unworn;
  • be in their original condition;
  • include all original packaging.

Personalized, engraved, custom-made or made-to-order products cannot be returned unless they are defective or incorrectly manufactured.

Step 3 – Ship Your Return

Please use the prepaid return shipping label provided by VKNG Jewelry.

If you choose to use a different shipping method without our prior written approval, you will be responsible for:

  • all shipping costs;
  • correct addressing;
  • customs declarations;
  • tracking information;
  • any loss, delay or customs issues during transit.

VKNG Jewelry is not responsible for parcels that are lost, damaged, delayed, refused by customs, or sent to an incorrect address due to the customer’s choice of shipping method.


Step 4 – Refund

Refunds are processed after the returned item has been received and inspected by VKNG Jewelry.

For standard returns (where the customer changes their mind), the refund will cover the purchase price of the returned item. Return shipping costs are non-refundable and remain the customer’s responsibility unless otherwise required by applicable law.

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Warranty & Defective Products

If you believe your item has a manufacturing defect, please contact us before returning the product.


Step 1 – Contact Us

Please provide:

  • your order number;
  • clear photographs of the issue;
  • a brief description of the defect.


Step 2 – Warranty Review

Our team will review your request.

If your warranty claim is approved, VKNG Jewelry will send you:

  • a prepaid return shipping label;
  • return instructions;
  • any required customs documentation (where applicable).


Step 3 – Return Your Item

Please use the prepaid return shipping label provided by VKNG Jewelry.

If you choose another shipping method without our prior written approval, VKNG Jewelry will not be responsible for any additional shipping costs, customs charges, delays or loss during transit.


Step 4 – Resolution

Once the returned item has been inspected and the manufacturing defect has been confirmed, VKNG Jewelry will, as appropriate:

  • repair the product;
  • replace the product;
  • or issue a full refund.

For approved warranty claims, VKNG Jewelry covers the reasonable cost of return shipping through the prepaid return label provided.


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Important Information

Always contact VKNG Jewelry before returning any item.

Do not return any item without receiving return instructions.

Keep your proof of shipment until your return has been completed.

Returns sent without prior contact may experience processing delays.

Personalized, engraved, custom-made, or made-to-order products cannot be returned unless they are defective or incorrectly manufactured.

Nothing in this Return & Warranty Guide limits your statutory consumer rights under applicable law.

 

Additional Information

For more information about your order, returns, and consumer rights, please review the following pages:

  • Shipping Information — shipping methods, delivery times, tracking, and shipping-related information.
  • Terms & Conditions — the complete contractual terms, return conditions, statutory guarantees, and warranty provisions.
  • Contact VKNG Jewelry — contact our customer support team regarding general questions.

For defective products, warranty claims, incorrectly manufactured items, or damaged orders, please contact our customer support team directly.